Privacy Policy

Resonance AI Technology, LLC (“Res,” “we,” “us,” or “our”) provides the Res platform at tryres.ai. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding that information. It works alongside our Terms of Service and Master Usage Agreement. Questions? Email admin@tryres.ai.

1. Information we collect

Account information

When you sign up, we collect your name, email address, and any other details you provide (such as your company name or role). If you sign in with Google, we receive your basic Google profile information.

Billing information

If you subscribe to a paid plan, we collect billing details through Stripe, our payment processor. We do not store full credit card numbers on our servers.

Content and CMS credentials

To provide the Res service, we connect to your content management system (such as WordPress, Webflow, Framer, GitHub, Contentful, Notion, or Sanity). We store the credentials or API tokens you provide for these integrations. We read, process, and write content on your behalf based on the instructions you give through the Res interface.

Usage data

We collect information about how you use Res, including feature usage, session metadata, and interaction logs. This helps us improve the product and provide support.

Technical data

We collect device and browser information, IP address, and cookie data for authentication, session management, and basic analytics. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until they expire or you delete them. You can control cookies through your browser settings, though some features may not work without them.

Brand Intelligence data

Certain features collect publicly available content that third parties have published about brands, products, and categories, from public sources such as Reddit, YouTube, and G2, together with a link to the original source. We use this to provide brand and market intelligence. To the extent this content includes personal data, such as the identity of the author of a public post, we process it only to provide these features and in accordance with this Privacy Policy and applicable law.

2. How we use your information

• To provide, maintain, and improve the Res platform.
• To authenticate and secure your account.
• To process payments and manage subscriptions.
• To communicate with you about your account, product updates, and support.
• To detect, prevent, and respond to fraud, abuse, or security issues.
• To comply with legal obligations.

You can opt out of promotional emails at any time using the unsubscribe link in those emails. We will still send essential account and service messages.

3. How we share your information

We do not sell your personal information. We share information only in the following situations.

Subprocessors

We use the following third-party services to operate Res. Each is bound by data processing terms appropriate to its role, and we may update this list as our service evolves.

• Anthropic (Claude models for content generation and analysis)
• OpenAI (embeddings for semantic search and image generation)
• Google (Gemini models for content analysis, and OAuth sign-in)
• Perplexity (web research for citation sourcing)
• Replicate (image generation)
• SE Ranking (keyword and AI-search data)
• DataForSEO (search-volume and SERP data)
• Serper (search and news results)
• Firecrawl (web page and sitemap extraction)
• Apify (collection of public brand mentions for Brand Intelligence)
• Amazon Web Services (cloud storage for uploaded images and processed content)
• MongoDB (database hosting)
• Vercel (application hosting)
• Resend (transactional email delivery)
• Stripe (payment processing)

Legal requirements

We may disclose information when required by law, subpoena, or to protect our rights or the safety of others.

Business transfers

If Res is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction. We will notify you in advance.

4. We do not train models on your content

Res does not use your content, CMS data, or account information to train any machine learning models. Your content is processed only to provide the service you have asked for.

5. Data retention

We keep your data for as long as your account is active. If you cancel your account, we delete your personal information and content within 30 days, except where we are required to retain information to comply with legal obligations, resolve disputes, or enforce agreements.

6. Your rights

Depending on where you live, you may have rights regarding your personal information, including:

• Access: request a copy of the information we hold about you.
• Correction: request that we correct inaccurate information.
• Deletion: request that we delete your information.
• Portability: request a copy of your information in a machine-readable format.
• Objection: object to certain types of processing.

To exercise any of these rights, email admin@tryres.ai. We will respond within 30 days.

GDPR (European users)

We act as a data controller for account information and as a data processor for customer content. We rely on contract necessity, legitimate interests, and your consent as legal bases for processing.

CCPA (California users)

You have the right to know what personal information we collect, to delete it, and to opt out of its sale. We do not sell personal information.

7. Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, but we work continuously to protect your information.

8. Children’s privacy

Res is not intended for anyone under 18. We do not knowingly collect information from children under 18. If you believe a child has provided us with information, email admin@tryres.ai and we will delete it.

9. International transfers

Res is based in the United States. If you access the service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the product before the changes take effect.

11. Contact us

Resonance AI Technology, LLC
7703 Sunnyside Ave N
Seattle, WA 98103
admin@tryres.ai